Automotive
We don’t believe in a one-size-fit-all approach. Our expert teams bring decades of sector-specific experience to your scope of work, ensuring we maximize your maintenance dollar without sacrificing service.
Large Multi-Market OEM
PERFORMANCE DRIVEN
“It’s our job as an organization to create a professional transaction via an experience. CleanMark helps us to do that across all of our dealerships.”
Whilst North American car dealerships are enjoying a post-recession period of continued growth, it has never been harder to assert space in an incredibly competitive market. The battle between dealerships for sales supremacy is fierce, with new models and finance options being launched at a breakneck pace. Yet, irrespective of shifting dynamics, the automotive industry remains steadfast in benchmarking its overall success against one key factor – the voice of the customer. With sparkling spaces a key differentiator in the minds of customers, the importance of engaging the right partner for your facility services is a key ‘driver’ to your continued success.
At CleanMark, we work alongside North American multi-market dealerships to implement facility service solutions that understands and adapts to their shifting needs. A tailored approach, that is in line with OEM standards and has been proven to raise CSI scores. One that is built to deliver a consistent and continuous service across multiple sites.
Our operations are supported by dedicated CleanMark Territory Managers and expert car dealership cleaning operatives. We employ industry-leading technology, intelligent reporting and streamlined billing processes that are both accountable and built to garner efficiencies. Our CleanSmart technology allows you to benefit from real-time access and insight across your pre-agreed scope of service.
In short, we maximize your maintenance dollar without sacrificing customer satisfaction.
Independent Banner OEM
SHIFTING EXPECTATIONS
“CleanMark used their understanding of the issues faced by our dealership to created a tailored and cost-effective facility service solution.”
Vehicle design has improved to the point that it’s no longer as big a differentiator for consumers when choosing a brand. Customer service has become the game changer, with OEMs getting more involved in the way their dealer networks handle customers and processes – starting with the dealership’s imaging.
From the sales floor to the service area, dealerships require pristine premises to wow their customers and solicit repeat business. Investing in the cleanliness of your site is a key way in which you can maintain a loyal and lucrative customer base. At CleanMark, we implement facility services solutions that work in partnership with your insight to embrace your expertise, OEM standards and the expectations of your customers.
That means allocating hours to address specific issues as and when they arise, with emphasis on a flexible scope of work that adapts to your needs. We’ll only suggest options that best serve your site – freeing you to concentrate on running your business.
It also means reflecting your pride of ownership. At CleanMark, we work hard to create long-term personal relationships, as we take ownership of our cleaning responsibilities.
All underpinned by the benefits of working with a company with a national presence – leveraging economies of scale, the latest reporting technologies and an unparalleled understanding of the automotive sector.
Independent Off Banner
GOING UP A GEAR
“CleanMark plays an integral part in helping us to achieve our goal of providing valued customers with the best car buying experience possible.”
Independent auto dealerships face a tough challenge in today’s market. Namely, competing against often larger and better-funded franchise dealers. According to industry data, franchise dealerships are seeing an average 617% higher yield in gross profits selling used cars. And they’re selling them an average 16.5 days faster than new vehicles. As a result, franchise dealers are stepping up their activity in an area previously dominated by independents.
To combat this threat, off banner dealerships need to compete with their counterparts through an enhanced service offer that must focus on small details to stand out. Fine details such as immaculate forecourts, spotless showrooms, workshops that demonstrate pride, reflecting the dealer’s professionalism and giving each customer the best impression of the service they are receiving.
As an independent dealership, we know how crucial your image is, with the cleanliness of your site a critical part of that image. We take your reputation seriously and understand the importance of positive customer reviews. Taking ownership of our work, we believe in the trust and familiarity that comes with consistent, continued service.
We work closely with you to ensure that we provide the best clean possible within your budgetary constraints. We take pride in our national presence, but we understand that it is our local knowledge that sets us apart.
Insights
Create the right RFP for your business needs
Tale of the Tape: A Measured Guide to Procuring Cleaning Company Services
Motivations behind RFPs may vary – garnering cost savings, dissatisfaction with existing services or service comparisons perhaps – but the required outcomes remain constant across all sites. The best clean, delivered by the best people and processes for the best value.
Follow this guide to ensure your organization realizes the required long-term results.